Frequently Asked Questions
We do not recommend washing shoes in a washer/dryer since this could affect the glues used to bind the shoe together. Typically, we recommend gently spot cleaning your sneaker with colorless soap and water and a cloth, and leaving outside to dry.
Please refer to our Store Locator to find a store in your area. We also sell online with a variety of larger retailers (Amazon, Zappos, DSW, etc.), which is a good place to check!
Yes, the largest size we make in Blowfish Malibu is a Size 11. Please refer to our size guide for any questions regarding fit.
We do not currently offer wide sizing. Please reach out to email@example.com to find out which shoes run wider than others.
We try our absolute best to ensure our shoes run true to size. Please refer to our size guide for any questions regarding fit. If you have a question about a particular style, do not hesitate to reach out to our customer service team.
Your wholesale application is currently in review. Someone from our team will respond to your request in up to 7-10 business days. We appreciate your patience!
We're sincerely sorry to hear that you’re experiencing issues with your shoes. If you have not yet done so, please reach out to the retailer where your shoes were originally purchased. Retailers will be able to help you replace or exchange your shoes if you have proof of purchase and if you return / exchange shoes according to their store policy. If you have already reached out to the retailer where these were originally purchased and they were unable to assist you with a replacement, please email firstname.lastname@example.org with your proof of purchase, as well as detailed imagery of the defect you’re experiencing with your shoes. Product replacements will typically only be considered on shoes purchased within the past 30 days, with a valid proof of purchase. All damaged products are reviewed on a case by case basis.
As we do not sell directly to consumers, please reach out to the retailer where these were originally purchased. Retailers will be able to help you replace or exchange your shoes if you have proof of purchase and if you return / exchange shoes according to their store policy.
Please reach out to email@example.com with links to your social channels. It would help us if you also include your media/rate kit and our Social Media team will be in touch if they think you're a good fit!
At this time, we do not sell directly to consumers! Our website acts as a brand destination and online catalog with all the styles we have available each season. Please refer to our Store Locator to find out which stores in your area sell Blowfish Malibu!
The Blowfish Malibu website is constantly updated with product. If for some reason you see shoes on our social media, in store or online that is not listed on our site, please email firstname.lastname@example.org and our team will be able to help you further!
Please email email@example.com with images of the style in question. Please provide as much detail as you know about the shoes to let us help you as best as we can. If the shoe is no longer available, we're happy to recommend styles that are similar to the ones you're looking for.
Unless a pair is specifically stated as a water resistant shoes, our shoes are made for fashion and not created to withstand extreme weather, such as snow or rain. We do not recommend wearing our shoes in these specific conditions, as we can not be responsible for any damage done to the shoes in these cases.